Terms of Service


TERMS AND CONDITIONS

This agreement sets the terms, rules and guidelines that you must agree to in order to use and access our website or mobile app.


DEFINITIONS

In this Agreement, the following terms shall have the respective meanings ascribed to them as follows:

COURSE PROVIDER - The National Highway Safety Administration whose site is found at www.nationalhighwaysafetyadministration.com and who has been approved to offer online courses by various state agencies where necessary. In some cases, states may use the term “school” instead of or as a synonym to “course provider”. 

STUDENT – The person who is the registered student of the online course that was purchased.

CUSTOMER – The person who purchased the online course, who might also be the STUDENT if such person registers himself as the student during the registration process of the online course.

SITE - The website and its entire content at NationalHighwaySafetyAdministration.com


GENERAL TERMS
The Terms Below Apply to All Courses

HARDWARE AND SOFTWARE
The COURSE PROVIDER prescribes minimum hardware and software requirements for completing the course. This is an online course and therefore a stable high-speed internet connection is required. Minimum browser requirements are the use of Microsoft Internet Explorer (MSIE) 11.0 or greater, Firefox 64 or greater, Google Chrome 71 or greater, or any other browsers that provide equal or greater functionality. The browsers need to support JavaScript and accept cookies. The minimum hardware required is such that it should be able to support the software configuration listed above. The course requires the use of a pointing device such as a mouse or a touchscreen. The course recommends that the hardware be equipped with speakers or headphones to support audio/video content.

PRIVACY STATEMENT
The COURSE PROVIDER collects information from the CUSTOMER/STUDENT at several different points on the website. The COURSE PROVIDER will not use or sell this information to promote products or services unrelated to this course/product.

CIRCUMVENTION WARNING
The STUDENT agrees that HE/SHE, and not any other person, will study the material in its entirety and complete the chapter quizzes and the final exam. It is illegal to attempt to circumvent state regulations or provide false information. If the COURSE PROVIDER discovers that the STUDENT has willfully misrepresented himself or has cheated, the STUDENT will be stopped from taking the course with no refund of the registration fees. In addition, the STUDENT may be prosecuted for perjury and other criminal acts which are punishable by law.

LIMITATION OF LIABILITY
Both the CUSTOMER and STUDENT acknowledge and agree that the liability of COURSE PROVIDER and its agents and employees for any act, omission to act, or negligence on the part of COURSE PROVIDER and its agents and employees, is strictly limited to and shall not exceed the amount of the registration fee actually paid by the CUSTOMER.

AUTHENTICATION
When required, validation of the STUDENT identity is achieved through the use of personal validation questions. These questions are based on the STUDENT's personal preferences. When required by law, the COURSE PROVIDER shall include personal validation questions to be answered at the beginning of the course. The STUDENT will be required to correctly answer these personal validation questions throughout the course in order to further validate the personal identity of the STUDENT taking the course. The STUDENT shall have a limited number of seconds as required by that course’s approving state-authority to respond. For example, the STUDENT may have 90 seconds to respond to a personal validation question. Failure to respond correctly and/or failure to respond within the time limit shall result in STUDENT authentication failure. The STUDENT may have a limited number of chances to fail authentication as defined by each approving state-authority. The number of allowed authentication failures will be explained at the beginning of each online course. After exceeding the allowed number of authentication failures, the CUSTOMER/STUDENT account is locked. The CUSTOMER/STUDENT account may be reinstated only by a Customer Service Representative and if allowed by the approving state authority’s rules.

REPRESENTATIONS AND WARRANTIES
CUSTOMER/STUDENT represents and warrants that the user information and registration information provided for the STUDENT is true and correct, and acknowledges that the truth and accuracy of such information is a material inducement to COURSE PROVIDER in permitting STUDENT to enroll in the course. CUSTOMER/STUDENT further acknowledges and agrees that any willful or intentional misrepresentation of CUSTOMER/STUDENT regarding such user information or registration information constitutes a breach of this agreement and of the representations and warranties by CUSTOMER/STUDENT as provided in this agreement, and may subject CUSTOMER/STUDENT to liability for damages incurred by COURSE PROVIDER as a result thereof, including but not limited to general, consequential, and punitive damages.

COMPLETION AND CERTIFICATION POLICY
The STUDENT agrees to complete all phases of the approved curriculum in order to have a STUDENT completion reported to State and Federal Agencies when this is permitted by such State and Federal agencies. Any time missed must be made up. The COURSE PROVIDER is prohibited from reporting a course completion if the STUDENT has not met all the requirements for course completion and a STUDENT shall not accept a certificate under such circumstances. CUSTOMER/STUDENT may be required to pay additional fees to COURSE PROVIDER if, through no fault of COURSE PROVIDER, CUSTOMER/STUDENT requests a duplicate certificate of completion for various reasons, including loss of certificate or incorrect information on the certificate that was initially provided by the CUSTOMER/STUDENT.

CANCELLATION AND REFUND POLICIES
A full refund will be made to any CUSTOMER who cancels the STUDENT enrollment within 30 days of purchasing a course and before a certificate for learner permit or course completion is issued. The COURSE PROVIDER may terminate, without notice, the enrollment of any STUDENT who has not successfully completed the course within 365 days of registration and the STUDENT will not be eligible for a refund. Additional fees may apply to continue a course after the initial 365 days have lapsed. All registration fees paid are due and refundable when the course of instruction is discontinued by the COURSE PROVIDER within 365 days of the CUSTOMER's purchase of said course, preventing a STUDENT from completing the course; or when the enrollment of the STUDENT was procured as a result of any misrepresentation in advertising or promotional materials of the COURSE PROVIDER, or as a result of any misrepresentation made by the owner or employee of the COURSE PROVIDER. All refunds will be issued within 30 days of receipt of a permissible request for enrollment cancellation. Once a permit test or final exam has been attempted by the STUDENT, the CUSTOMER's purchase is no longer eligible for a refund, even if the STUDENT's attempt does not result in a passing grade.

COURSE AVAILABILITY
Unless prevented by the regulations in a particular state regarding the online availability of a specific course, all courses will be available to the STUDENT 24 hours a day, 7 days a week. This availability may be affected by circumstances including but not limited to system, site or connectivity failure over which the COURSE PROVIDER has no control. In some states, however, the STUDENT may be prevented from studying more than a specified amount of material each day. Where this is the case, the STUDENT will be informed of this either within the course, or by means of state-provided materials.


FLORIDA
The Terms Below Apply to the Florida TLSAE and Permit Exam

TLSAE COURSE SCHEDULE
The COURSE PROVIDER offers a course composed of 4 hours of instruction.

ROAD RULES & ROAD SIGNS RANDOM RE-EXAMINATION
All applicants are subject to random selection for re-examination at the driver license or tax collector office prior to the issuance of any license. Failure to pass the random re-exam will require the applicant to pass the knowledge exam prior to license issuance. COURSE PROVIDER will not refund the purchase if the STUDENT is chosen for random re-examination.

GRADING AND PROGRESS POLICY
The STUDENT agrees that HE/SHE may not be certified or given credit for the TLSAE course or the Permit Exam (Knowledge Test) unless they score 80% or higher on the final exam.


GEORGIA
The Terms Below Apply to the Georgia Defensive Driving Course

ACKNOWLEDGMENT
CUSTOMER/STUDENT acknowledges that the Georgia Department of Driver Services has not approved or certified any online course for ticket dismissal or license point reduction. Before taking this online course, STUDENT must obtain permission from the presiding judge for their case. If the court will not accept the course completion certificate due to a failure on the STUDENT’s part to obtain the required permission, the COURSE PROVIDER is not responsible for any additional fees incurred, and a refund will not be issued for the course.


PENNSYLVANIA
The Terms Below Apply to the Pennsylvania Driver’s Education Course

SCHOOL PARTNERSHIP AND CERTIFICATE
This online course is offered through a partnership between COURSE PROVIDER and Shaffer School of Driving. The school name “Shaffer School of Driving” will appear on the STUDENT’s downloadable certificate upon course completion.


TEXAS
The Terms Below Apply to Texas Driver Education (First Time Driver) Courses

COURSE SCHEDULE
For teen driver’s ed courses, State law mandates that the STUDENT not participate in classroom training more than two hours per day. In the case of the Parent Taught Driver Education course, it will be up to the parent teacher to enforce this. In the case of the Instructor Taught, this limit will be enforced by means of the online application.

GRADING / PROGRESS
Progress standards must meet the requirements of the current rules adopted by the Texas Department of Licensing & Regulation (TDLR). Mastery is a prerequisite to awarding a grade of 70 or above. Evidence of mastery shall be determined by one or more of the following methods: 1) unit tests; 2) comprehensive examinations of knowledge and skills.

RULES OF OPERATION AND CONDUCT
A STUDENT or prospective STUDENT may be dismissed or barred from the school for tardiness, or for the following behaviors in the classroom: drunkenness or obvious signs of drug use; rude, vulgar or disruptive behavior; smoking or using tobacco products; using a cell phone during class or in the car; or being otherwise inattentive (sleeping, texting, reading, etc.). STUDENTS terminated for violating rules of conduct may be readmitted at the discretion of the school director.

ACKNOWLEDGMENT
CUSTOMER/STUDENT acknowledges that COURSE PROVIDER has furnished the CUSTOMER/STUDENT with the COURSE PROVIDER’s (school’s) tuition and fees; cancellation and refund policy; and COURSE PROVIDER (school) regulations pertaining to absence, grading policy, progress, and rules of operation and conduct. I further realize that any grievances not resolved by the COURSE PROVIDER (school) may be forwarded to TDLR, PO BOX 12157, AUSTIN, TX 78711. Telephone: (800) 803-9202 or 512-463-6599. The STUDENT and instructor are resolved to limit the STUDENT’s participation in the course to no more than two hours per day. This agreement constitutes the entire contract between the COURSE PROVIDER and the STUDENT and no verbal assurances or promises not contained herein shall bind the COURSE PROVIDER or the STUDENT. The COURSE PROVIDER is prohibited from issuing a DE-964 if the STUDENT has not met all of the requirements for course completion, and the STUDENT should not accept a DE-964 under such circumstances.

The Terms Below Apply to Texas Driving Safety (Defensive Driving) Courses

CERTIFICATE PROCESSING PERIOD
The downloadable certificate provided at the end of the course must be processed by the Texas Department of Licensing and Regulation (TDLR) before it can be verified and accepted by a court. Therefore, CUSTOMER/STUDENT acknowledges that the downloadable certificate provided after passing the course cannot be submitted to the court on the same day that it is issued. The purchase is not refundable if the certificate is rejected by the court because it was submitted before TLDR has processed the course completion.


INTELLECTUAL PROPERTY

The Site and its original content, features, and functionality are owned by National Highway Safety Administration, LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.


TERMINATION

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this agreement that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. If your account is terminated, any refunds requested will be governed by the section entitled “Cancellation and Refund Policies.”


PRIVACY POLICY

We are committed to communicating with you in a professional manner and protecting your confidential information. We use the information you provide (e.g. name, address, phone number, email, etc.) to contact you to share information about our (products/services). We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. This company does not sell, trade or rent your personal information to others. Please contact us to correct or update information at any time.

National Highway Safety Administration